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Documents uploaded for a product enablement request go through an automated compliance review. This page lists what that review expects. Pass these requirements on to the person whose documents you are collecting — they are written as checks you can run against an image before uploading it.
There is no fixed turnaround time for KYC review. Documents are normally checked by an automated compliance flow. If image quality falls short in any way, the case is routed to manual review, which can take up to several weeks. Meeting the requirements below is the fastest path to automatic approval.

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Avoid — these send the case to manual review

The photo comes straight from a camera and goes straight to the upload. If it passed through a program in between, it will not work.
  • Photocopies and scans of the document. Previously listed as an accepted option — this is no longer the case.
  • Images opened in Word, Paint, Photos, Preview or any other editor, even when nothing was changed. Exporting from those tools adds background, margins and metadata that the automated flow reads as editing.
  • Screenshots.
  • Crops, resizes or format conversions made in an editor.
  • Frames or white borders around the image — the “photo of a photo” or “document pasted onto a sheet” look.
  • Filters, watermarks, annotations or overlaid signatures.
  • Digital-only documents issued by government apps. These are not accepted and will fail the KYC review, including Argentina’s Mi Argentina, Colombia’s Cédula Digital, Brazil’s Carteira Digital de Trânsito, Mexico’s Licencia Digital CDMX, and Europe’s EU Digital Identity Wallet / France Identité / Spain’s MiDNI, or any similar national digital-ID app.

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General requirements

  • Format: JPG or PNG. Other formats — including PDF — are not processed reliably and will fail the KYC review.
  • Size: up to 10 MB per image.
  • One image per side. Send the back side in image_back whenever the document type requires it.

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For identity documents

Applies to passport, national_id, drivers_license and ssn.
  • A photo of the physical document, taken directly with a camera.
  • The document rests on a clean, flat, contrasting surface.
  • All four corners are visible, and every field is sharp and readable.
  • Lighting is even, with no glare, flash reflections or shadows — watch holograms in particular.
  • The document is valid and has not expired.
  • The back side is included when the document type carries data there (for example, national ID cards).
  • The name and date of birth match the details submitted when the client was created.

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For selfies

  • The face is centered, fully visible and well lit.
  • The background is plain and free of objects.
  • The expression is neutral and the eyes are open.
  • The selfie is recent and reflects the person’s current appearance.
  • No glasses, hats or veils that do not appear in the identity document.
  • The document is not held in frame — it is not required and only adds noise around the face.
If a document is rejected, the rejected_items array returned by Complete product documentation carries a reason for each item. Fix the issue it names, re-check the requirements above, and upload the image again.