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Individual cards let you assign a virtual Visa card directly to each of your end customers. Unlike the standard company-level card model — where all cards belong to your company — in this model each card is tied to a specific customer who goes through their own identity verification process. Before a card can be issued to a customer, that customer must exist and be active in CryptoMate.

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How it works

The process has three stages:
  1. Register the customer with the individual cards option enabled
  2. Complete their information and documentation so they can pass the compliance review
  3. Issue the card once the customer is active

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Step 1 — Create the customer

When creating a customer, make sure to enable the Individual cards option. This checkbox activates the individual card program and reveals the additional fields the provider requires for verification. In addition to basic contact details, you will need to provide the following information about the customer:
  • Personal details — full name, date of birth, gender, and residential address
  • Official ID — type and number of the customer’s identity document (for example, passport or national ID)
  • Financial information — occupation, annual salary range, account purpose, and expected monthly usage volume
The financial fields (occupation, salary, purpose, and expected volume) are mandatory when the individual cards option is enabled. The registration cannot be completed without them.

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Step 2 — Upload the required documentation

Once the customer is created, the system will indicate which documents are needed to complete the compliance review. The following are typically requested:
  • Valid government-issued ID (front and back)
  • Passport
  • Proof of address
Upload the document images directly in the portal. Make sure the images are legible and current — blurry or expired documents will be rejected and will delay the process.

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Step 3 — Review and customer activation

After uploading the documentation, the customer enters Pending status while the compliance team validates the information. This process is automatic in most cases.
StatusMeaning
PendingCustomer created; review in progress.
ActiveReview approved. A card can now be issued.
RejectedDocumentation did not pass the review. Correct and resubmit the flagged documents.
If a customer is Rejected, the system will show the rejection reason for each document. Address the issues noted, reupload the documentation, and the review will restart.
Validation usually completes within minutes. If the customer remains Pending after several hours, contact the CryptoMate support team.

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Step 4 — Issue the card

With the customer in Active status, you can issue their card. The card will be linked to that customer and ready to use.
A card cannot be issued to a customer who is still Pending or Rejected.

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Summary

1

Create the customer

Register the customer with the Individual cards option enabled and complete all their personal and financial details.
2

Upload documentation

Submit the requested identity documents. Make sure they are legible and current.
3

Wait for activation

The customer moves from Pending to Active once the compliance review is approved.
4

Issue the card

With the customer active, issue their individual card from the portal.